Delivery Information
We like to work on the assumption that once you’ve hit that PLACE ORDER button you want your order as soon as possible. You want to know where it is and when you’re going to get it.
We despatch orders every single working day (Monday to Friday). Place your order before 09.30 then it’s 99.9% certain that it will leave our farm that day. Bad weather or lorry breakdowns are the only things that stop us. We do not despatch at the weekend.
We offer a Royal Mail service for the whole of the UK for parcels. This is a second class 48 hour service for orders that are not urgent as delivery can in reality be 3-4 days. On all orders this is a free servive.
Alternatively you can upgrade to Special delivery serve that will aim to deliver your package next working day by 1pm.
Courier deliveries are sent by DPD who will email you and text you (if you give us your mobile number on checkout) with your delivery details. DPD now have a mobile app where you can get even more information about your delivery.
Can I return something?
The simple answer is yes and we do have a 30-day returns policy if you do wish to send an unused/unopened item back.
All we ask is that you contact us first so we know that your goods are coming back to us and the reason.
Returning goods within 30 days
By law, all customers in the UK and EU have a 14 working day cooling off period in which they can withdraw from the contract. The 14 days start from the day after the goods were delivered. To cancel the whole order within this time, please notify us in writing at info@gandersgoat.com with the cancellation details including the order number and then return the goods to us.
Where there has been no error on our part with the original order, as soon as we have received the returned goods, we will issue you with a refund for the cost of the goods. We do not refund the cost of returning the goods to us. We may be able to arrange the courier to collect an item if it is heavy but the cost of this will be deducted from the overall refund.
If you have paid for 1st class service, we do not refund postage costs.
If you cancel only part of your order, we will not refund any delivery costs.
In all cases, all goods must be in unused condition with packaging intact.
A faulty item?
If you consider the item to be faulty, please contact us so that we can arrange either a replacement or a refund. Please include as much information, and photographs if possible to help us.